Privacy Policy

At Osingo Apparels (operating through osingo.in), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services.

1. Information We Collect

• Personal Information: Name, email address, phone number, shipping/billing address, and payment details collected during order placement.
• Non-Personal Information: Browser type, IP address, device details, and usage patterns for analytics and site improvement.

2. How We Use Your Information

• To process and fulfill your orders.
• To communicate updates, order confirmations, and support messages.
• To improve our website, services, and customer experience.
• To send promotional offers or marketing messages (only if you have opted in).

3. Data Protection and Security

We employ secure servers, encryption technologies, and strict internal procedures to protect your personal information from unauthorized access, disclosure, or alteration. Your payment information is processed securely through trusted payment gateways.

4. Sharing of Information

We do not sell, rent, or trade your personal data. However, we may share your information with trusted third-party partners such as delivery services, payment processors, or analytics providers — solely for business purposes necessary to complete your transactions.

5. Cookies

Our website uses cookies to enhance user experience and track site performance. You can choose to disable cookies through your browser settings, though some features may not function properly.

6. Your Rights

• You may request access, correction, or deletion of your personal data at any time.
• You can opt out of promotional emails by using the “unsubscribe” link in the message.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

8. Account Deletion

You can request deletion of your Osingo account at any time, in either of these ways:

• In the mobile app: open Account → Account Settings → Delete Account and confirm.
• On the web, without signing in: visit osingo.in/delete-account and verify your identity using the one-time code sent to your registered mobile number or email address.

Once a deletion request is verified, your account is closed immediately, you are signed out on all devices, and you will no longer be able to sign in, place orders, or use your wallet. Any remaining wallet balance is forfeited and is not refunded.

We retain your past order and payment records after your account is closed, because we are required to keep them for accounting, tax and other legal obligations. To request erasure of personal information we still hold after closure, email us at osingoapparel@gmail.com from your registered email address.

9. Policy Updates

We may update this Privacy Policy from time to time. All revisions will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the new terms.